What should I do if I receive an incorrect item in my order?Updated a month ago

If you receive a product different from what was ordered, please take the following steps:

1. Contact us and provide detailed images of the incorrect item, especially showing the front, back, and barcode of the product.
2. If available, include details from the packaging slip or pick note, especially if it notes your correct order and address.

Upon receiving your provided images and details, we will promptly investigate the error with our warehouse team and arrange to send the correct item to you as soon as possible. We deeply apologize for any inconvenience this may have caused and appreciate your cooperation to resolve the issue swiftly.